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HomeShop by BrandJerzeesJERZEES SUPER SWEATS - Sweatpant with Pockets (4850MP) |
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| Customer Reviews: | | Average Customer Review:
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 Poor Return Policy Mar 07, 2009
When I received this package and realized the items did not fit, I searched for return instructions. The company had only enclosed a packing slip, with no information - not even an address, let along return instructions. I finally located a number - in small print - at the stop of the slip. This was NOT an 800 number (although they do have one, as I later discovered), and I had to make a long-distance call from NY to Oregon. When I called, I received only voice mail. I left a message indicating my anger and unhappiness with a return policy process that is not automatically spelled out with the order, and one which obviously does all it can to discourage returns. My message obviously reached someone who cared. I ultimately received a return call. The company representative said she was forwarding me a postage free label for my return and provided me with an 800 number and E-Mail address for future use, if necessary. The credit to my accunt took over 2 weeks. The way the company resolved this matter was exemplary - however the type of return policy they empl0y - which they never apologized for - is devious, to say the least, and I will not deal with them again.
5 of 5 found the following review helpful:
 Jerzees makes excellent products Jul 09, 2008
Jerzees makes great products that last for a long time. My son had Jerzees for over eight years but had to now buy a smaller size due to his weight loss. Elastic and drawstring waist are great, non-binding. Having pockets is great... Well worth the money... Heavy material which is appropriate for air conditioning or winter...
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